FAQ

We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards. Online orders can also be placed via Amazon Payments, Apple Pay, and PayPal Express Checkout, just keep in mind PayPal enforces a 60 day refund window..

We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your order starts making moves. Send us a note as soon as possible at hello@bravenewworld.com.

Get in touch! Drop us an email at hello@bravenewworld.com — we’re here 8:00AM to 10:00PM Pacific. We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us (ask us what our favorite stuff is, too!). Plus, we’re super nice and somewhat fun.

We typically ask for 1-2 business days for our team to pack & ship your full order. However, due to COVID, we ask for your patience. Orders could ship in 3-4 business days. During promotional or holiday weeks, your order will ship within 5 business days.

If you want to double-check on your order status, send us a note at hello@bravenewworld.com.

Most orders will ship from our warehouse in California, though sometimes if a product is backordered, we will ship from somewhere else. To get your full order on its way, we occasionally ship from a combination of these locations so you’ll receive a couple packages.

If your order ships in separate packages, we will send you multiple tracking numbers. We’re pros when it comes to tracking packages, let us know if we can help locate yours.

At the moment, we offer a few different shipping methods - Standard Shipping for $5, 2-Day Shipping for $20, and Next Day Shipping for $30.

Standard Shipping is free when you spend $50 or more!

With Free Shipping, your order will arrive in 3–6 business days and will be delivered by either UPS or USPS, depending on your shipping address..

Alternatively, you can choose to upgrade to either 2-Day or Overnight Shipping at Checkout: - 2-Day Shipping is $20 at checkout, and will be delivered by UPS two business days after it is picked up by the carrier. - Overnight Shipping is $30 at checkout, and will be delivered by UPS one-day after it is picked up by the carrier

To double check ETA and shipping speeds to your location, reach out to our team at hello@bravenewworld.com. Alternatively, if you need something quicker, please reach out and we will do everything we can to make it possible!

Not yet, as we're focusing on saying #yestoadventure in our own backyard. Stay tuned though as we plan on revisiting international shipping down the line.

Buying clothing online is super tough. Please refer to individual brand size guides, or let's chat through it to make sure you get the best fit possible. Reach out via messenger or hello@bravenewworld.com.

Please see individual care recommendations, listed on our website as well as on the garments themselves.

Generally, we recommend keeping things cool — wash on cold and hang dry or use a low heat setting in the dryer. This will keep the stretchy fibers and shape of the garment intact, while reducing your energy use. Good for your gear + Earth.

Have a discount? Awesome! You can add it to your order when moving through checkout. There will be a box on the right side of the screen above your order’s subtotal. Enter the code and your total will reflect the new amount.

Our website allows one discount code per order. If you have multiple discounts, save one for your next order or send it to a friend.

Trouble with discount codes is commonly caused by expiration dates or what’s in your shopping cart. Double check if the code you received has any restrictions, like a price hurdle or expiration date. Discount codes are also only applicable to "discountable" items.

Code still not working? Email us at hello@bravenewworld.com and we can help!

Due to current public health concerns, orders placed after March 1, 2020 may be returned up to 30 days after purchase. Returns must be unworn and undamaged — a quick try-on is cool; a hike and camping trip is way less cool. Final Sale items are not eligible for return or exchange.

For any questions, please reach out to hello@bravenewworld.com

In the United States, we offer returns for $$$ insert dollar amount here.

Yes, it does. Please check it out here to see how it works: https://sneake-demo.myshopify.com/products/sample-proin-de-corper-nulla-dan-melementum-1?variant=10214763888684

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Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

The products we carry are made all of over the world. Most of our skincare, tees, and home goods are proudly made by small teams within the USA. Apparel that we carry varies. Currently, we manufacture in the US, China, Vietnam, and Italy. To select overseas partners, we prioritize quality, compliance to worker's health and safety, fair wages and benefits, and dedication to minimizing environmental impacts.

Hear about the latest things we're up to by signing up for our email newsletter. We also love our friends on Instagram @heybravenewworld.

Awesome! We're looking for others interested in disrupting the outdoor industry. Please email us at hello@bravenewworld.com.